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You said, we did

We listen to what you tell us about our services. Through your feedback, we can keep making things better. Here are some of the changes we have made based on your feedback.

Parents told us…

I need to talk to a real person

We haveadded the Families Information Services’ phone number to the homepage. The number is for support to access the Local Offer website.

A child under 12 told us…

Lionel Messi should be ok on it and pictures and video clips and Messi can tell if people I where to find information.

Unfortunately we could not get Lionel Messi to do a video for us but we have added a video to explain what the local offer is, and we will be adding more videos to help in the future. The video can be viewed in the about the Local Offer section.

A parents told us…

Some parents aren’t confident on computers, just make it really simple.

We tasked individual leads to review their section making it simple to read, which they regularly review.  For people who are not confident they can contact the number on the main page and we have worked with the libraries to help you access the local offer. 

A young person (19-25) told us…

I would like bigger font size (16) we have added a help to view this site page.  On this page you can see how to make the screen bigger, how to translate the Local Offer into different languages and guidance on making the device you are on more accessible.

We have also added:

  • a news section
  • an events page, where you can find up to date local activities, holiday events and up and coming workshops
  • a resources page where you can download and print the Local Offer flyers helping promote the local offer

Promotion and engagement

We are constantly trying to promote the Local Offer so that more people can find the information they are looking for.

We have recently engaged with Rotherham Ethnic Minority Alliance’s community navigators. The community navigator service is a joint delivery service between REMA and RMBC Early Help.  They offer support to new arrivals in the Rotherham area.

Woman getting advice from professional